Sync is not working in Production

Vahana Runtime (VRT)
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I am unable to sync my changes from Vahana Cloud to VRT. How can I debug and check?

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You can debug the problem in couple of ways

1 there is a sync status tab in release manager you can select the particular module and check whether the sync is in pending or not. If the sync is in pending state that means that Vahana developer portal is not able to communicate with the VRT.

  1. Every VRT has as an agent ID and secret key values needs to be updated in the sync manager service. At the time of set up, make sure you have provided the correct agent ID and secret key.
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@DebugHorror @Vikas_Dhillon

Our Vahana developer portal is not able to communicate with the VRT. What could be the possible reasons?

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@naveen.gupta : It can be troubleshooted using below details:

  1. VRT URL is valid. Please check the same in Environment → VRT → VRT URL.
  2. You can check the health of VRT URL by pasting the url like : http://IP:PORT/router/engine/actuator/health
  3. If the above VRT URL health is OK from browser then ask the Vahana Infra team to check the same url from Vahana Cloud server using the curl command. If the above url is not working in browser then It should be debugged at Client’s end. We need to give the details relevant to the same.
  4. There might be two possibility here:
    → 4.1 - If it is working via curl command and Sync is not working then it means there are some characters in our configuration that are blocked by Client Firewall or Network. It should be debugged at Client’s end. We need to give the details relevant to the same.
    → 4.2 - if the about health check curl is not working then it means Vahana Cloud IP is blocked at client’s firewall or network due to repeated access. It should be debugged at Client’s end. We need to give the details relevant to the same.

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In all the steps, I am considering VRT setup is proper and working as expected.

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The steps provided by @Vikas_Dhillon is valuable.
How can this be record in FAQs for infra or Support Team Any idea?

@shivraj.bisht Can you record the above steps in your FAQ for Support.