In VDesigner 2.0, the process of raising a JIRA ticket is streamlined to ensure efficient issue resolution. Follow these steps to submit a ticket:
Accessing Middleware: Navigate to the ‘Middleware’ section specific to your application.
Accessing Help Section: Once in the Middleware, locate and access the HELP section.
Creating a Ticket:
Click on “Create a Ticket” to initiate the ticket creation process.
Fill in all necessary information regarding your issues and application.
Choosing Workspace:
Select the appropriate workspace where you have created your application.
Providing Details:
Application Name: Choose the application for which you are creating the ticket.
Environment: Select the environment (e.g., ‘SAND_BOX’).
Issue Description: Describe your issue comprehensively. For instance, if an element mapped on the canvas is malfunctioning, select “Vahana Development Cloud Related” and specify the problematic component (e.g., VDesigner).
Issue Category: Choose the problem category you are encountering (e.g., API malfunction, task malfunction).
Summary: Provide a concise summary of your issue.
Including Detailed Information:
Steps to Replicate: This section is crucial for understanding and resolving the issue. Include detailed steps to replicate the problem, specifying:
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Elements used and their malfunction.
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The page where the malfunction occurs.
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Task or event associated with the element.
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API details (vendor name, scope of service).
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ORG ID and APPLICATION ID.
Submitting the Ticket: Once all details are provided, submit the ticket.
Following these steps ensures that your JIRA ticket contains comprehensive information for prompt resolution. Thank you for your cooperation.