How to create a JIRA TICKET in VDesigner 2.0?

In VDesigner 2.0, the process of raising a JIRA ticket is streamlined to ensure efficient issue resolution. Follow these steps to submit a ticket:

Accessing Middleware: Navigate to the ‘Middleware’ section specific to your application.

Accessing Help Section: Once in the Middleware, locate and access the HELP section.

Creating a Ticket:

Click on “Create a Ticket” to initiate the ticket creation process.

Fill in all necessary information regarding your issues and application.

Choosing Workspace:

Select the appropriate workspace where you have created your application.

Providing Details:

Application Name: Choose the application for which you are creating the ticket.

Environment: Select the environment (e.g., ‘SAND_BOX’).

Issue Description: Describe your issue comprehensively. For instance, if an element mapped on the canvas is malfunctioning, select “Vahana Development Cloud Related” and specify the problematic component (e.g., VDesigner).

Issue Category: Choose the problem category you are encountering (e.g., API malfunction, task malfunction).

Summary: Provide a concise summary of your issue.

Including Detailed Information:

Steps to Replicate: This section is crucial for understanding and resolving the issue. Include detailed steps to replicate the problem, specifying:

  • Elements used and their malfunction.

  • The page where the malfunction occurs.

  • Task or event associated with the element.

  • API details (vendor name, scope of service).

  • ORG ID and APPLICATION ID.

Submitting the Ticket: Once all details are provided, submit the ticket.

Following these steps ensures that your JIRA ticket contains comprehensive information for prompt resolution. Thank you for your cooperation.

In VDesigner 2.0, the process of raising a JIRA ticket is streamlined to ensure efficient issue resolution. Follow these steps to submit a ticket:

Accessing Middleware: Navigate to the ‘Middleware’ section specific to your application.

Accessing Help Section: Once in the Middleware, locate and access the HELP section.

Creating a Ticket:

Click on “Create a Ticket” to initiate the ticket creation process.

Fill in all necessary information regarding your issues and application.

Choosing Workspace:

Select the appropriate workspace where you have created your application.

Providing Details:

Application Name: Choose the application for which you are creating the ticket.

Environment: Select the environment (e.g., ‘SAND_BOX’).

Issue Description: Describe your issue comprehensively. For instance, if an element mapped on the canvas is malfunctioning, select “Vahana Development Cloud Related” and specify the problematic component (e.g., VDesigner).

Issue Category: Choose the problem category you are encountering (e.g., API malfunction, task malfunction).

Summary: Provide a concise summary of your issue.

Including Detailed Information:

Steps to Replicate: This section is crucial for understanding and resolving the issue. Include detailed steps to replicate the problem, specifying:

  • Elements used and their malfunction.

  • The page where the malfunction occurs.

  • Task or event associated with the element.

  • API details (vendor name, scope of service).

  • ORG ID and APPLICATION ID.

Submitting the Ticket: Once all details are provided, submit the ticket.

Following these steps ensures that your JIRA ticket contains comprehensive information for prompt resolution. Thank you for your cooperation.