I created a bug ticket on the Vahana Support Portal on Feb 26, 2024, with the lowest severity. There have been no single updates yet. Now, I want to change the severity to P0. How can I update or change the severity of that ticket?
Ticket ID: DVES-18114
You cannot. This is something decided by Support team post creation of ticket.
Should I create all tickets with P0 severity going forward?
No, you should not. This can be reported by support team as abusing P0. Only items with blocking issues in production should be reported as P0 item.
Then where should I report, I am not getting a single update on that ticket in the last one month.
@Daksh_Sharma please share the escalation matrix with Naveen
also, @naveen.gupta you can always comment on your existing ticket and ask for the status
This must not happen. Raised this to concerned team. @naveen.gupta thanks for highlighting.
Hi Naveen,
The Product team has addressed on your raised issue ticket, please cross check and confirm the same on the ticket.
